Free shipping in the U.S. on orders $50+ Details.

Shipping & Returns

 

We are happy to offer Free Shipping on orders $50 and over (after any discount codes), within the United States, no code needed.

Valid on orders placed online in the U.S. only (including Puerto Rico) and shipped to a single U.S. address.  If you choose another shipping option, additional charges may apply.  No adjustments on previous purchases.  Offer is non-transferable and not valid for cash or cash equivalent.  Offer subject to change.  Delivery time subject to change. 

Summary of Shipping Options*

We will send you an email notification with tracking information once your parcel has been dispatched from our warehouse. The chart below applies to most items on our website, some items ship from other locations.  Please refer to the "Product Line" column to see the delivery options for specific products. Actual delivery date may vary and is based on origin, destination, Post Office™ acceptance time, and other conditions.

* - Not all shipping methods are available at the same time during checkout. Some shipping methods might not be available due to carrier restrictions in your area.

 Shipping Chart

 Please note, some items ship from other locations and have different delivery times.  See the chart below for details. 

Shipping Chart

 

International Shipping

We currently do not ship to Australia, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.  This is due to the new GDPR rules.

NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! We will not be held responsible for orders seized by customs, and we will not falsify customs forms to accommodate any orders. Customs forms will all be marked honestly, with accurate product and product value details in accordance with US Federal Law. In addition, International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges.

When you place an order we will calculate shipping costs for you based on the items in your cart, ship-to destination, and the shipping options available. 

Returns
We understand that you may occasionally want to return items that are not suitable and are very happy to help you. Please carefully inspect your shipments as soon as you receive them:

Unopened items in perfect condition: We are happy to offer a refund on any items returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase.

Damaged or broken items: Return it to us and we will replace it at no charge and cover shipping both ways. Just contact us when you receive your order and we’ll walk you through the process.  Our customer service team will require photos of the item and may ask you to perform a few troubleshooting steps, so it's best to reach out to us when you have the item with you.

All items that ship from other locations:  The process to return/exchange an item that was shipped directly to you by one of our partnering vendors varies.   Please contact our customer service team.

Other Items: Unsatisfied with your purchase? Please contact our customer service team.

Please note: We will only offer refunds, replacements or exchanges when requested within 30 days of your receipt of the product.

Contact: please call Toll Free: 833-886-CATS (2287) (M-F 9am-6pm ET and Saturdays 9am-2pm ET) or email care [at] jacksongalaxy [dot] com.