Declaración de accesibilidad

Para jacksongalaxy.com. Última actualización: 1 de agosto de 2023

Estado de cumplimiento

Creemos firmemente que Internet debe estar disponible y accesible para todos, y estamos comprometidos a proporcionar un sitio web que sea accesible para la audiencia más amplia posible, independientemente de las circunstancias y la capacidad.

Para cumplir con esto, nuestro objetivo es cumplir lo más estrictamente posible con las Pautas de accesibilidad al contenido web 2.1 (WCAG 2.1) del World Wide Web Consortium (W3C) en el nivel AA. Estas pautas explican cómo hacer que el contenido web sea accesible para personas con una amplia gama de discapacidades. Cumplir con esas pautas nos ayuda a garantizar que el sitio web sea accesible para todas las personas: personas ciegas, personas con discapacidad motora, discapacidad visual, discapacidad cognitiva y más.

Este sitio web utiliza varias tecnologías destinadas a hacerlo lo más accesible posible en todo momento. Utilizamos una interfaz de accesibilidad que permite a las personas con discapacidades específicas ajustar la interfaz de usuario (UI) del sitio web y diseñarla según sus necesidades personales.

Además, el sitio web utiliza una aplicación basada en inteligencia artificial que se ejecuta en segundo plano y optimiza su nivel de accesibilidad constantemente. Esta aplicación corrige el HTML del sitio web, adapta su funcionalidad y comportamiento para los lectores de pantalla utilizados por usuarios ciegos y para las funciones del teclado utilizadas por personas con discapacidades motoras.

Si ha encontrado un mal funcionamiento o tiene ideas para mejorar, estaremos encantados de saber de usted. Puede comunicarse con los operadores del sitio web utilizando el siguiente correo electrónico care@jacksongalaxy.com

Navegación con lector de pantalla y teclado

Nuestro sitio web implementa la técnica de atributos ARIA (Aplicaciones enriquecidas de Internet accesibles), junto con varios cambios de comportamiento diferentes, para garantizar que los usuarios ciegos que visitan lectores de pantalla puedan leer, comprender y disfrutar de las funciones del sitio web. Tan pronto como un usuario con un lector de pantalla ingresa a su sitio, recibe inmediatamente un mensaje para ingresar el perfil del lector de pantalla para poder navegar y operar su sitio de manera efectiva. A continuación se muestra cómo nuestro sitio web cubre algunos de los requisitos más importantes de los lectores de pantalla, junto con capturas de pantalla de consola de ejemplos de código:

  1. Optimización del lector de pantalla: ejecutamos un proceso en segundo plano que aprende los componentes del sitio web de arriba a abajo, para garantizar el cumplimiento continuo incluso al actualizar el sitio web. En este proceso, proporcionamos a los lectores de pantalla datos significativos utilizando el conjunto de atributos ARIA. Por ejemplo, proporcionamos etiquetas de formulario precisas; descripciones de íconos procesables (íconos de redes sociales, íconos de búsqueda, íconos de carrito, etc.); guía de validación para entradas de formularios; roles de elementos como botones, menús, diálogos modales (popups) y otros.

    Además, el proceso en segundo plano escanea todas las imágenes del sitio web y proporciona una descripción precisa y significativa basada en el reconocimiento de objetos de imágenes como una etiqueta ALT (texto alternativo) para las imágenes que no están descritas. También extraerá textos incrustados en la imagen, utilizando una tecnología OCR (reconocimiento óptico de caracteres). Para activar los ajustes del lector de pantalla en cualquier momento, los usuarios solo necesitan presionar la combinación de teclado Alt+1. Los usuarios de lectores de pantalla también reciben anuncios automáticos para activar el modo de lector de pantalla tan pronto como ingresan al sitio web.

    Estos ajustes son compatibles con todos los lectores de pantalla populares, incluidos JAWS y NVDA.

  2. Optimización de la navegación con el teclado: el proceso en segundo plano también ajusta el HTML del sitio web y agrega varios comportamientos utilizando código JavaScript para que el sitio web sea operable mediante el teclado. Esto incluye la capacidad de navegar por el sitio web usando las teclas Tab y Shift+Tab, operar menús desplegables con las teclas de flecha, cerrarlos con Esc, activar botones y enlaces usando la tecla Enter, navegar entre elementos de radio y casillas de verificación usando las teclas de flecha, y rellénelos con la barra espaciadora o la tecla Enter.

    Además, los usuarios del teclado encontrarán menús de navegación rápida y de salto de contenido, disponibles en cualquier momento haciendo clic en Alt+1, o como los primeros elementos del sitio mientras navegan con el teclado. El proceso en segundo plano también maneja las ventanas emergentes activadas moviendo el foco del teclado hacia ellas tan pronto como aparecen, y no permite que el foco se desvíe fuera de él.

    Los usuarios también pueden usar atajos como “M” (menús), “H” (encabezados), “F” (formularios), “B” (botones) y “G” (gráficos) para saltar a elementos específicos.

Perfiles de discapacidad soportados en nuestra web

  • Perfil seguro para la epilepsia: este perfil permite a las personas con epilepsia utilizar el sitio web de forma segura al eliminar el riesgo de convulsiones que resultan de animaciones parpadeantes o parpadeantes y combinaciones de colores riesgosas.
  • Perfil de persona con discapacidad visual: este perfil ajusta el sitio web para que sea accesible para la mayoría de las personas con discapacidad visual, como visión degradante, visión de túnel, cataratas, glaucoma y otras.
  • Perfil de discapacidad cognitiva: este perfil proporciona varias funciones de asistencia para ayudar a los usuarios con discapacidades cognitivas, como autismo, dislexia, CVA y otras, a concentrarse en los elementos esenciales más fácilmente.
  • Perfil compatible con TDAH : este perfil reduce significativamente las distracciones y el ruido para ayudar a las personas con TDAH y trastornos del neurodesarrollo a navegar, leer y concentrarse en los elementos esenciales más fácilmente.
  • Perfil de Usuarios Invidentes (Lectores de Pantalla): este perfil ajusta el sitio web para que sea compatible con lectores de pantalla como JAWS, NVDA, VoiceOver y TalkBack. Se instala un lector de pantalla en el ordenador del usuario ciego y este sitio es compatible con él.
  • Perfil de navegación del teclado (con problemas de motor): este perfil permite a las personas con discapacidad motora operar el sitio web utilizando el teclado Tab, Shift+Tab y las teclas Enter. Los usuarios también pueden usar atajos como “M” (menús), “H” (encabezados), “F” (formularios), “B” (botones) y “G” (gráficos) para saltar a elementos específicos.

Ajustes adicionales de interfaz de usuario, diseño y legibilidad

  1. Ajustes de fuente – los usuarios pueden aumentar y disminuir su tamaño, cambiar su familia (tipo), ajustar el espaciado, la alineación, la altura de la línea y más.
  2. Ajustes de color: los usuarios pueden seleccionar varios perfiles de contraste de color, como claro, oscuro, invertido y monocromático. Además, los usuarios pueden intercambiar combinaciones de colores de títulos, textos y fondos, con más de 7 opciones de color diferentes.
  3. Animaciones: los usuarios epilépticos pueden detener todas las animaciones en ejecución con solo hacer clic en un botón. Las animaciones controladas por la interfaz incluyen videos, GIF y transiciones intermitentes de CSS.
  4. Resaltado de contenido: los usuarios pueden optar por enfatizar elementos importantes como enlaces y títulos. También pueden optar por resaltar únicamente los elementos enfocados o suspendidos.
  5. Silenciamiento de audio: los usuarios con dispositivos auditivos pueden experimentar dolores de cabeza u otros problemas debido a la reproducción automática de audio. Esta opción permite a los usuarios silenciar todo el sitio web al instante.
  6. Trastornos cognitivos: utilizamos un motor de búsqueda vinculado a Wikipedia y Wikcionario, lo que permite a las personas con trastornos cognitivos descifrar el significado de frases, iniciales, jerga y otros.
  7. Funciones adicionales : brindamos a los usuarios la opción de cambiar el color y el tamaño del cursor, usar un modo de impresión, habilitar un teclado virtual y muchas otras funciones.

Compatibilidad con el navegador y la tecnología de asistencia

Nuestro objetivo es admitir la mayor variedad posible de navegadores y tecnologías de asistencia, para que nuestros usuarios puedan elegir las herramientas que mejor se adapten a sus necesidades, con la menor cantidad de limitaciones posible. Por lo tanto, hemos trabajado muy duro para poder soportar todos los sistemas principales que comprenden más del 95% de la cuota de mercado de usuarios, incluidos Google Chrome, Mozilla Firefox, Apple Safari, Opera y Microsoft Edge, JAWS y NVDA (lectores de pantalla), ambos para Windows y para usuarios de MAC.

Notas, comentarios y opiniones

A pesar de nuestros mejores esfuerzos para permitir que cualquiera ajuste el sitio web a sus necesidades, aún puede haber páginas o secciones que no sean completamente accesibles, estén en proceso de volverse accesibles o carezcan de una solución tecnológica adecuada para hacerlas accesibles. Aun así, mejoramos continuamente nuestra accesibilidad, agregamos, actualizamos y mejoramos sus opciones y características, y desarrollamos y adoptamos nuevas tecnologías. Todo ello con el fin de alcanzar el nivel óptimo de accesibilidad, siguiendo los avances tecnológicos. Para cualquier ayuda, comuníquese con digital@jacksongalaxy.com

Mobile Terms of Service

Jackson Galaxy Enterprises

Last updated: Oct. 14, 2026
The Jackson Galaxy Enterprises mobile message service (the "Service") is operated by Jackson Galaxy Enterprises (“Jackson Galaxy Enterprises”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Jackson Galaxy Enterprises’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Jackson Galaxy Enterprises through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Jackson Galaxy Enterprises. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Jackson Galaxy Enterprises mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to [insert your sending number] or email support@jacksongalaxy.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
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Holistic Solutions

Holistic Solutions Overview

Our all-natural Holistic Solutions were designed by a veterinarian and have been helping pets for over 20 years. Let us help improve your pet's health and wellbeing! 

Jackson Galaxy Solutions are not treating specific behaviors, but rather the emotional or energetic imbalances underlying them. Animals (like humans) can develop not only behavioral, but even physical problems due to the systematic upset caused by mental and emotional trauma. Essences correct a negative emotional state by “flooding” the patient with the opposite, positive quality that is the particular essence of that flower, animal, or other energy. For instance, the essence of the flower Holly is love. We use Holly in our Solutions that treat situations where there is lack of love (i.e. anger, jealousy, rage).

By helping the animal feel happier and more secure, we increase the likelihood that behavioral problems will be correspondingly diminished or eliminated. While no treatment can be guaranteed to work for every single case, it is a very rare animal that does not noticeably respond to Jackson Galaxy Solutions.

Who should use Jackson Galaxy Solutions?

The majority of solutions are formulated to work on all animals, while others are designed for specific species like cats, or dogs.

What issues can Holistic Solutions treat?

Essences can help with the underlying energetic imbalances and stresses of many physical conditions, such as asthma, IBD, and arthritis, but they can also be great for the treatment of behavior problems, such as:

  • Urine marking/spraying and litter box problems
  • Jealousy, aggression, and conflict
  • Separation anxiety
  • Excessive vocalization
  • Fearfulness
  • Acceptance of new animals or people
  • Grief
  • Travel stress and trailering problems
  • Problems with training or habit-breaking
  • Performance issues in show, working, and racing animals (dogs, horses, and cats)
  • Recovery from illness, injury, or surgery
  • Coping with chronic disease

When will I see results?

Results will vary as all animals are different. We have worked with many pets who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. We have also found that for some pets, more support, such as behavior modification, is necessary and without it, the pets do not show long-lasting and positive results. Improvement is usually established within 2-4 weeks.

Please note that consistency is key and using our formulas on a consistent basis will allow for the best healing and balancing outcome.

Anything else I need to know before I start using the Solutions?

Jackson Galaxy Solutions work best when part of a more holistic treatment program, that may include proper veterinary care, diet, behavior modification, and other holistic modalities.

Your intuition about your animal companion and how to dose with essences is important and should be listened to. That’s why we give you suggestions, instead of mandating a specific list of set instructions.

Please note, Solutions are not meant to interfere with or replace the advice or treatment of your veterinarian. Consult your veterinarian before adding any new product to your pet’s care regimen.  These statements have not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease. 

How do I use Solutions?

There are several ways to give solutions to animals. Always shake well before use by tapping the bottom of the bottle against the palm of your hand approximately 5–10 times before administering. This activates the essence formula and should be done immediately prior to administering each dose. Solutions should be administered 3-4 times per day using any of the following methods:

Put a few drops in your hand, rub hands together and pet your animal’s head, body, ears, and/or paws. If animals resists touch, you can simply allow the drops to fall directly on their fur.

Add 3-5 drops to water and food (Remember more drops does not equal better results)  Add new drops when you replace the water in the water bowl.

Use a spray top to mist a room, carrier, bedding, car interior, litter box area, stall, trailer, or other specific problem area. Misting the house or apartment is a great way to treat the whole household.  No need to mist the animal directly.  Some animals may not mind being misted however, and this is fine.

Apply a few drops to or mist a favorite toy.

Your animal should think of receiving the Solution as a positive thing – like getting treats or petted! Try not to stress out your friend out while administering the essences, it will only undermine the success of the Solutions.

Please note: Solutions are not like medicines or drugs and need not be swallowed. Once the drops contact the animal, they are doing their job. Do not touch the dropper top, nor allow it to touch your pet's mouth or fur. If the bottle dropper contacts anything outside the bottle, simply rinse the dropper in very hot running water for about 30 seconds before replacing it in the bottle.

How do I store they Solutions & when do they expire?

Store Jackson Galaxy Solutions out of direct sunlight and away from strong odors (cosmetics, medicines, spices) or electromagnetic fields (microwave, refrigerator, stereo). In other words, a cabinet is best. Once opened, if stored properly, formulas are good for up to 2 years. The date printed on the label of the bottle is the date of manufacturing, not an expiration date.

My animal is doing better, do I have to keep using Solutions?

We have found that most animals will benefit from long-term administration of a maintenance solution. Once improvement is established you can wean the animal off by gradually decreasing the frequency of administration: adding 3-5 drops to the drinking water whenever you replace the water in the bowl, along with a once-a-day administration of 3-5 drops or sprays will probably be adequate.

Please note, some animals may need to remain on essence treatment long term.

Can I use more than one Solution?

Yes! When looking at Solutions and their descriptions, you may find that more than one Solution applies to your animal companion. This is quite common. We have found that many animals benefit from several Solutions. For instance, your nervous cat may benefit from both Stress Stopper and Safe Space for cats.

You can use multiple Solutions at the same time, but it is important to apply them differently. Our Solutions contain an average of 15-20 essences in them. Mixing them into one application would just be overwhelming for your animal and, honestly, cancel out the singular effect we’ve worked so hard to achieve. The best way to approach this is by splitting out the application methods.

Base Solution

Determine which Solution best meets your animals needs, this will be used for a longer period of time. Add 3-5 drops to your pet's drinking water whenever you replace the water in the bowl, and add 3-5 drops to their wet food every day.

Complementary Solution

Determine which Solutions will support the animal through its current problem. Apply topically or orally up to four times daily. It can also be administered by putting 2-3 dropper-fulls into an 8 oz plant mister and spritzing socially significant areas like beds, condos, sofas, etc. See "How do I use Solutions?” for detailed application instructions.

What ingredients are in the Solutions?

Each bottle of Jackson Galaxy Solutions is comprised of two types of ingredients: physical and energetic. The physical ingredients are: spring water and alcohol, used as a preservative. The energetic ingredients are: Reiki energy and a variety of flower, animal and gem essences. A complete ingredient listing can be found on the page for each product.

Please note: No actual plant, animal or gem matter is used in our formulas, only the energetic blueprint. Our formulas are non-toxic and safe.

Alcohol has been used as a preservative in flower essences since 1920 and we continue to use this trusted method.

Are Solutions FDA approved?

Flower essences are not regulated by the Food & Drug Administration and as such, the statements made on this website have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease and always consult your veterinarian before adding any new product to your pet’s care regimen.

Will it interfere with medications?

No, Jackson Galaxy Solutions will not interfere with any medications, including the anesthesia used for surgery or dental cleaning. Dr. Jean Hofve, leading holistic veterinarian and co-creator of Jackson Galaxy Solutions says, “because essences work on an energetic rather than physical level, they do not interfere with medical treatments like drugs and surgery; or with alternative therapies such as homeopathy, acupuncture, or herbs; or any other therapy that affects the physical body." Please consult with your veterinarian should you have any questions.

How do I use the Ultimate Peacemaker?

Ultimate Peacemaker is a 3-formula set and one of the long-standing best-sellers in the Jackson Galaxy Solutions line. The set consists of: Bully Solution – to reduce dominant tendencies in ‘bully’ animals. Peacemaker – to ease conflicts between animals. Self-Esteem – helps victim animals stand up for themselves.

Do this first: Tap the bottom of the bottle against the palm of your hand (or shoulder, or other surface) approximately 5 – 10 times before administering.

  • Give Bully Solution to the dominant/aggressor animal 3-4 times a day. Apply topically to fur, or put in food.
  • Give Peacemaker to all the animals in the house daily. One way to do this is by dropping 3-4 drops into the community water bowls.
  • Give Self-Esteem to the picked-on or victim animal 3-4 times a day. Apply topically to fur, or put in food.

What comes in my order?

Our formulas are sold in 2 oz bottles. Each comes with one glass dropper.

SHIPPING & RETURNS

HOW CAN I TRACK MY ORDER?

We will send you an email notification with tracking information once your parcel has been dispatched from our warehouse. Actual delivery date may vary and is based on origin, destination, Post Office™ acceptance time, and other conditions.

 * Not all shipping methods are available at the same time during checkout. Some shipping methods might not be available due to carrier restrictions in your area.

Please note, some items ship from other locations and have different delivery times.

DO YOU SHIP INTERNATIONALLY?

At this time, we do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories). We are hoping to offer international shipping by later 2024 / early 2025.

DO YOU OFFER FREE SHIPPING?

We are happy to offer free U.S. Shipping on orders of $65 or more. The following products are not applicable to the Free Shipping offer:

All products by:

  • Armarkat
  • Catastrophic Creations
  • Hauspanther Furniture, Shelving, and Scratchers
  • Mau Pets
  • PetSafe Drinkwell 
  • Refined Feline
  • Vetreska ( Get free shipping on Vetreska products when you purchase $100+ of Vetreska branded items)

During "Free Shipping" promotions, valid on orders placed online in the U.S. only (including Puerto Rico) and shipped to a single U.S. address.  If you choose another shipping option, additional charges may apply.  No adjustments on previous purchases.  Offer is non-transferable and not valid for cash or cash equivalent. Offer subject to change. Delivery time subject to change.

HOW DO I INITIATE A RETURN?

We want you and your feline family to be happy with your purchase! If you're not completely satisfied, we’ve made returning your item(s) easy.

***To initiate your return request, please head here: jacksongalaxy.com/returns

WHAT IS THE RETURN POLICY?

Contact us within 30 days of delivery to initiate a return for a refund or store credit. Please note the following:

  • FREE Return Shipping: We cover the cost of your return shipping label! Once your return is approved, you can print your prepaid return label right away.
  • Restocking Fee: For refunds, a $10 restocking fee applies. For store credit, the fee is reduced to $5. 
  • Exchanges: We do not offer exchanges at this time.
  • Shipping Fees: The original shipping fee from your order is non-refundable.
  • Return Window: You have 15 days from the time of the approval of your return request to ship the item back to us.

Damaged or Defective Items

If your item arrived damaged, defective, or incorrect, we’ll make it right! Contact us within 30 days of delivery. We may request photos and a few troubleshooting steps.

Return Policy Exceptions

Due to safety concerns, we cannot accept returns on opened items like bedding, toys, or litter-related products. Please review our full list of non-returnable products below:

  • Non-returnable: Kicker Toys and Catnip Pods
  • Non-returnable if opened: Snuffle Mat, Donut Disturb Bed, Convertible Clamshell, Basic Cat Mat, PetPLAY Chill Pads, Kitty Holster Cat Harness, Water Fountains, Mmmeow Mat, Necoichi Bowls, Whisker Box

Jackson Galaxy Solutions

For our holistic solutions, we offer a 60-day return window. Results may vary, so we give ample time for you to see progress. Results will vary as all animals are different. We have worked with many animals who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. Visit our FAQ Page or contact Customer Care for more information.

Apparel

All apparel items are made to order and cannot be returned. If you receive a misprinted, damaged, or defective apparel item, please contact us within 30 days to request a refund or replacement.

Bundles

To qualify for a return on bundled items, all items in the bundle must be returned together. We do not offer partial refunds on bundle items. Claims for damaged, defective, or missing items must be made within 30 days of delivery.

Products from Jackson Galaxy Approved 3rd Party Partners

Some products are shipped directly from our third-party partners. The return policy for these items may vary depending on the partner. Please contact our Customer Care Team for details on returns for the following brands and products:

  • Ripple Rug Cat Activity Mat 
  • Armarkat
  • Cat Modern
  • Catastrophic Creations
  • Hauspanther/PrimetimePetz
  • Love and Above Cat Club
  • Mau Pets
  • SquarePaws
  • The Refined Feline
  • Travel Cat
  • Tuft and Paw
  • Vetreska

***To initiate your return request, please head here: jacksongalaxy.com/returns