Envío y devoluciones

Política de envío


Resumen de las opciones de envío: Le enviaremos una notificación por correo electrónico con información de seguimiento una vez que su paquete haya sido enviado desde nuestro almacén. La fecha de entrega real puede variar y se basa en el origen, el destino, la hora de aceptación de la oficina de correos y otras condiciones.

* No todos los métodos de envío están disponibles al mismo tiempo durante el proceso de compra. Algunos métodos de envío pueden no estar disponibles debido a restricciones del transportista en su área.

Tenga en cuenta que algunos artículos se envían desde otras ubicaciones y tienen diferentes tiempos de entrega.

Envíos internacionales: No realizamos envíos fuera de EE. UU. en este momento (con la excepción de direcciones APO/FPO y los territorios de EE. UU.).

Ofertas de envío gratuito: Nos complace ofrecer envío gratuito en EE. UU. en pedidos de $65 o más. Los siguientes productos no son aplicables a la oferta de envío gratuito:

Exclusiones adicionales:

    • Toda la ropa
    • Todos los productos de:
      • Armarkat
      • Catastrophic Creations
      • Hauspanther
      • Mau Pets
      • PetSafe Drinkwell
      • Refined Feline
      • Vetreska ( Obtenga envío gratis en productos Vetreska al comprar $100+ en artículos de la marca Vetreska)
      • Your Cat Backpack / Travel Cat

    Durante las promociones de "Envío gratuito", válidas solo en pedidos realizados en línea en EE. UU. (incluido Puerto Rico) y enviados a una única dirección en EE. UU. Si elige otra opción de envío, se pueden aplicar cargos adicionales. No hay ajustes en compras anteriores. La oferta no es transferible y no es válida por dinero en efectivo o equivalente. Oferta sujeta a cambios. El tiempo de entrega está sujeto a cambios.


    Política de devoluciones

¡Queremos que usted y su familia felina estén contentos con su compra! Si no está completamente satisfecho, le hemos facilitado la devolución de sus artículos.
Tenga en cuenta: los productos de proveedores externos siguen la política de devolución de ese proveedor específico.

***Para iniciar su solicitud de devolución, vaya aquí: jacksongalaxy.com/returns

Proceso de devolución

Contáctenos dentro de 30 días de la entrega para iniciar una devolución para un reembolso o crédito de la tienda. Tenga en cuenta lo siguiente:

  • Envío de devolución GRATUITO: ¡Nosotros cubrimos el costo de su etiqueta de envío de devolución! Una vez que se apruebe su devolución, podrá imprimir su etiqueta de devolución prepagada de inmediato.
  • Tarifa de reposición: Para reembolsos, se aplica una tarifa de reposición de $10. Para crédito de la tienda, la tarifa se reduce a $5.
  • Cambios: No ofrecemos cambios en este momento.
  • Gastos de envío: La tarifa de envío original de su pedido es no reembolsable.
  • Plazo de devolución: Tiene 15 días a partir del momento de la aprobación de su solicitud de devolución para enviarnos el artículo.
  • Estado de la devolución: Si nuestro equipo recibe una devolución en una condición que no coincide con la seleccionada en la solicitud de devolución, puede perder su reembolso.

Artículos dañados o defectuosos

Si su artículo llegó dañado, defectuoso o incorrecto, ¡lo solucionaremos! Contáctenos dentro de 30 días de la entrega. Es posible que solicitemos fotos y algunos pasos de solución de problemas.

Excepciones a la política de devoluciones

Debido a problemas de seguridad, no podemos aceptar devoluciones de artículos abiertos como ropa de cama, juguetes o productos relacionados con la arena para gatos. Revise nuestra lista completa de productos no retornables a continuación:

  • No retornables: Juguetes Kicker y Pods de Catnip, Arena Sustainably Yours
  • No retornable si se abre o se usa: Alfombrilla Snuffle, Cama Donut Disturb, Caparazón convertible, Alfombrilla básica para gatos, Almohadillas PetPLAY Chill, Arnés para gatos Kitty Holster, Fuentes de agua, Alfombrilla Mmmeow, Tazón Whiskerware, Alfombra de actividades para gatos Ripple Rug, Caja Whisker, Rascador inclinado Scratchify!

Soluciones Jackson Galaxy

Para nuestras soluciones holísticas, ofrecemos un plazo de devolución de 60 días. Los resultados pueden variar, por lo que damos tiempo suficiente para que vea el progreso. Los resultados variarán ya que todos los animales son diferentes. Hemos trabajado con muchos animales que han respondido después de la primera dosis, mientras que otros han tardado hasta 6-8 semanas para el primer signo de mejora. Visite nuestra Página de preguntas frecuentes o póngase en contacto con Atención al Cliente para obtener más información.

Prendas de vestir

Todas las prendas de vestir se fabrican bajo pedido y no se pueden devolver. Si recibe una prenda de vestir mal impresa, dañada o defectuosa, póngase en contacto con nosotros en un plazo de 30 días para solicitar un reembolso o un reemplazo.

Paquetes

Para poder devolver artículos en paquete, todos los artículos del paquete deben devolverse juntos. No ofrecemos reembolsos parciales en artículos en paquete. Las reclamaciones por artículos dañados, defectuosos o faltantes deben realizarse dentro de los 30 días posteriores a la entrega.

Productos de socios externos aprobados por Jackson Galaxy

Algunos productos se envían directamente desde nuestros socios externos. La política de devoluciones de estos artículos puede variar según el socio. Póngase en contacto con nuestro equipo de atención al cliente para obtener detalles sobre las devoluciones de las siguientes marcas y productos:

  • Alfombrilla de actividad para gatos Ripple Rug
  • Armarkat
  • Catastrophic Creations
  • Hauspanther/PrimetimePetz
  • Love and Above Cat Club
  • Mau Pets
  • SquarePaws
  • The Refined Feline
  • Travel Cat
  • Tuft and Paw
  • Vetreska

Política de descuentos

Las promociones, descuentos y ventas pueden no ser combinables. Póngase en contacto con nuestro equipo de atención al cliente si desea más detalles sobre la elegibilidad o exclusiones de cualquier oferta promocional.

 

Contáctenos

¡No dude en ponerse en contacto con nuestro equipo de atención al cliente si tiene alguna pregunta, inquietud, comentario o simplemente para compartir las fotos y videos de su animal! Aunque estamos disponibles para ayudar con pedidos y productos, siempre nos alegra escuchar las historias de sus animales. Porque, después de todo, todo lo que hacemos en Jackson Galaxy se hace Por Amor a los Gatos.

¡Contáctenos! Llame al número gratuito: 833-886-CATS (2287) (lunes a viernes de 10 a.m. a 2 p.m. PST) o envíe un correo electrónico a support@jacksongalaxy.com.

Mobile Terms of Service

Jackson Galaxy Enterprises

Last updated: Oct. 14, 2026
The Jackson Galaxy Enterprises mobile message service (the "Service") is operated by Jackson Galaxy Enterprises (“Jackson Galaxy Enterprises”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Jackson Galaxy Enterprises’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Jackson Galaxy Enterprises through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Jackson Galaxy Enterprises. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Jackson Galaxy Enterprises mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to [insert your sending number] or email support@jacksongalaxy.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Holistic Solutions

Holistic Solutions Overview

Our all-natural Holistic Solutions were designed by a veterinarian and have been helping pets for over 20 years. Let us help improve your pet's health and wellbeing! 

Jackson Galaxy Solutions are not treating specific behaviors, but rather the emotional or energetic imbalances underlying them. Animals (like humans) can develop not only behavioral, but even physical problems due to the systematic upset caused by mental and emotional trauma. Essences correct a negative emotional state by “flooding” the patient with the opposite, positive quality that is the particular essence of that flower, animal, or other energy. For instance, the essence of the flower Holly is love. We use Holly in our Solutions that treat situations where there is lack of love (i.e. anger, jealousy, rage).

By helping the animal feel happier and more secure, we increase the likelihood that behavioral problems will be correspondingly diminished or eliminated. While no treatment can be guaranteed to work for every single case, it is a very rare animal that does not noticeably respond to Jackson Galaxy Solutions.

Who should use Jackson Galaxy Solutions?

The majority of solutions are formulated to work on all animals, while others are designed for specific species like cats, or dogs.

What issues can Holistic Solutions treat?

Essences can help with the underlying energetic imbalances and stresses of many physical conditions, such as asthma, IBD, and arthritis, but they can also be great for the treatment of behavior problems, such as:

  • Urine marking/spraying and litter box problems
  • Jealousy, aggression, and conflict
  • Separation anxiety
  • Excessive vocalization
  • Fearfulness
  • Acceptance of new animals or people
  • Grief
  • Travel stress and trailering problems
  • Problems with training or habit-breaking
  • Performance issues in show, working, and racing animals (dogs, horses, and cats)
  • Recovery from illness, injury, or surgery
  • Coping with chronic disease

When will I see results?

Results will vary as all animals are different. We have worked with many pets who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. We have also found that for some pets, more support, such as behavior modification, is necessary and without it, the pets do not show long-lasting and positive results. Improvement is usually established within 2-4 weeks.

Please note that consistency is key and using our formulas on a consistent basis will allow for the best healing and balancing outcome.

Anything else I need to know before I start using the Solutions?

Jackson Galaxy Solutions work best when part of a more holistic treatment program, that may include proper veterinary care, diet, behavior modification, and other holistic modalities.

Your intuition about your animal companion and how to dose with essences is important and should be listened to. That’s why we give you suggestions, instead of mandating a specific list of set instructions.

Please note, Solutions are not meant to interfere with or replace the advice or treatment of your veterinarian. Consult your veterinarian before adding any new product to your pet’s care regimen.  These statements have not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease. 

How do I use Solutions?

There are several ways to give solutions to animals. Always shake well before use by tapping the bottom of the bottle against the palm of your hand approximately 5–10 times before administering. This activates the essence formula and should be done immediately prior to administering each dose. Solutions should be administered 3-4 times per day using any of the following methods:

Put a few drops in your hand, rub hands together and pet your animal’s head, body, ears, and/or paws. If animals resists touch, you can simply allow the drops to fall directly on their fur.

Add 3-5 drops to water and food (Remember more drops does not equal better results)  Add new drops when you replace the water in the water bowl.

Use a spray top to mist a room, carrier, bedding, car interior, litter box area, stall, trailer, or other specific problem area. Misting the house or apartment is a great way to treat the whole household.  No need to mist the animal directly.  Some animals may not mind being misted however, and this is fine.

Apply a few drops to or mist a favorite toy.

Your animal should think of receiving the Solution as a positive thing – like getting treats or petted! Try not to stress out your friend out while administering the essences, it will only undermine the success of the Solutions.

Please note: Solutions are not like medicines or drugs and need not be swallowed. Once the drops contact the animal, they are doing their job. Do not touch the dropper top, nor allow it to touch your pet's mouth or fur. If the bottle dropper contacts anything outside the bottle, simply rinse the dropper in very hot running water for about 30 seconds before replacing it in the bottle.

How do I store they Solutions & when do they expire?

Store Jackson Galaxy Solutions out of direct sunlight and away from strong odors (cosmetics, medicines, spices) or electromagnetic fields (microwave, refrigerator, stereo). In other words, a cabinet is best. Once opened, if stored properly, formulas are good for up to 2 years. The date printed on the label of the bottle is the date of manufacturing, not an expiration date.

My animal is doing better, do I have to keep using Solutions?

We have found that most animals will benefit from long-term administration of a maintenance solution. Once improvement is established you can wean the animal off by gradually decreasing the frequency of administration: adding 3-5 drops to the drinking water whenever you replace the water in the bowl, along with a once-a-day administration of 3-5 drops or sprays will probably be adequate.

Please note, some animals may need to remain on essence treatment long term.

Can I use more than one Solution?

Yes! When looking at Solutions and their descriptions, you may find that more than one Solution applies to your animal companion. This is quite common. We have found that many animals benefit from several Solutions. For instance, your nervous cat may benefit from both Stress Stopper and Safe Space for cats.

You can use multiple Solutions at the same time, but it is important to apply them differently. Our Solutions contain an average of 15-20 essences in them. Mixing them into one application would just be overwhelming for your animal and, honestly, cancel out the singular effect we’ve worked so hard to achieve. The best way to approach this is by splitting out the application methods.

Base Solution

Determine which Solution best meets your animals needs, this will be used for a longer period of time. Add 3-5 drops to your pet's drinking water whenever you replace the water in the bowl, and add 3-5 drops to their wet food every day.

Complementary Solution

Determine which Solutions will support the animal through its current problem. Apply topically or orally up to four times daily. It can also be administered by putting 2-3 dropper-fulls into an 8 oz plant mister and spritzing socially significant areas like beds, condos, sofas, etc. See "How do I use Solutions?” for detailed application instructions.

What ingredients are in the Solutions?

Each bottle of Jackson Galaxy Solutions is comprised of two types of ingredients: physical and energetic. The physical ingredients are: spring water and alcohol, used as a preservative. The energetic ingredients are: Reiki energy and a variety of flower, animal and gem essences. A complete ingredient listing can be found on the page for each product.

Please note: No actual plant, animal or gem matter is used in our formulas, only the energetic blueprint. Our formulas are non-toxic and safe.

Alcohol has been used as a preservative in flower essences since 1920 and we continue to use this trusted method.

Are Solutions FDA approved?

Flower essences are not regulated by the Food & Drug Administration and as such, the statements made on this website have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease and always consult your veterinarian before adding any new product to your pet’s care regimen.

Will it interfere with medications?

No, Jackson Galaxy Solutions will not interfere with any medications, including the anesthesia used for surgery or dental cleaning. Dr. Jean Hofve, leading holistic veterinarian and co-creator of Jackson Galaxy Solutions says, “because essences work on an energetic rather than physical level, they do not interfere with medical treatments like drugs and surgery; or with alternative therapies such as homeopathy, acupuncture, or herbs; or any other therapy that affects the physical body." Please consult with your veterinarian should you have any questions.

How do I use the Ultimate Peacemaker?

Ultimate Peacemaker is a 3-formula set and one of the long-standing best-sellers in the Jackson Galaxy Solutions line. The set consists of: Bully Solution – to reduce dominant tendencies in ‘bully’ animals. Peacemaker – to ease conflicts between animals. Self-Esteem – helps victim animals stand up for themselves.

Do this first: Tap the bottom of the bottle against the palm of your hand (or shoulder, or other surface) approximately 5 – 10 times before administering.

  • Give Bully Solution to the dominant/aggressor animal 3-4 times a day. Apply topically to fur, or put in food.
  • Give Peacemaker to all the animals in the house daily. One way to do this is by dropping 3-4 drops into the community water bowls.
  • Give Self-Esteem to the picked-on or victim animal 3-4 times a day. Apply topically to fur, or put in food.

What comes in my order?

Our formulas are sold in 2 oz bottles. Each comes with one glass dropper.

SHIPPING & RETURNS

HOW CAN I TRACK MY ORDER?

We will send you an email notification with tracking information once your parcel has been dispatched from our warehouse. Actual delivery date may vary and is based on origin, destination, Post Office™ acceptance time, and other conditions.

 * Not all shipping methods are available at the same time during checkout. Some shipping methods might not be available due to carrier restrictions in your area.

Please note, some items ship from other locations and have different delivery times.

DO YOU SHIP INTERNATIONALLY?

At this time, we do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories). We are hoping to offer international shipping by later 2024 / early 2025.

DO YOU OFFER FREE SHIPPING?

We are happy to offer free U.S. Shipping on orders of $65 or more. The following products are not applicable to the Free Shipping offer:

All products by:

  • Armarkat
  • Catastrophic Creations
  • Hauspanther Furniture, Shelving, and Scratchers
  • Mau Pets
  • PetSafe Drinkwell 
  • Refined Feline
  • Vetreska ( Get free shipping on Vetreska products when you purchase $100+ of Vetreska branded items)

During "Free Shipping" promotions, valid on orders placed online in the U.S. only (including Puerto Rico) and shipped to a single U.S. address.  If you choose another shipping option, additional charges may apply.  No adjustments on previous purchases.  Offer is non-transferable and not valid for cash or cash equivalent. Offer subject to change. Delivery time subject to change.

HOW DO I INITIATE A RETURN?

We want you and your feline family to be happy with your purchase! If you're not completely satisfied, we’ve made returning your item(s) easy.

***To initiate your return request, please head here: jacksongalaxy.com/returns

WHAT IS THE RETURN POLICY?

Contact us within 30 days of delivery to initiate a return for a refund or store credit. Please note the following:

  • FREE Return Shipping: We cover the cost of your return shipping label! Once your return is approved, you can print your prepaid return label right away.
  • Restocking Fee: For refunds, a $10 restocking fee applies. For store credit, the fee is reduced to $5. 
  • Exchanges: We do not offer exchanges at this time.
  • Shipping Fees: The original shipping fee from your order is non-refundable.
  • Return Window: You have 15 days from the time of the approval of your return request to ship the item back to us.

Damaged or Defective Items

If your item arrived damaged, defective, or incorrect, we’ll make it right! Contact us within 30 days of delivery. We may request photos and a few troubleshooting steps.

Return Policy Exceptions

Due to safety concerns, we cannot accept returns on opened items like bedding, toys, or litter-related products. Please review our full list of non-returnable products below:

  • Non-returnable: Kicker Toys and Catnip Pods
  • Non-returnable if opened: Snuffle Mat, Donut Disturb Bed, Convertible Clamshell, Basic Cat Mat, PetPLAY Chill Pads, Kitty Holster Cat Harness, Water Fountains, Mmmeow Mat, Necoichi Bowls, Whisker Box

Jackson Galaxy Solutions

For our holistic solutions, we offer a 60-day return window. Results may vary, so we give ample time for you to see progress. Results will vary as all animals are different. We have worked with many animals who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. Visit our FAQ Page or contact Customer Care for more information.

Apparel

All apparel items are made to order and cannot be returned. If you receive a misprinted, damaged, or defective apparel item, please contact us within 30 days to request a refund or replacement.

Bundles

To qualify for a return on bundled items, all items in the bundle must be returned together. We do not offer partial refunds on bundle items. Claims for damaged, defective, or missing items must be made within 30 days of delivery.

Products from Jackson Galaxy Approved 3rd Party Partners

Some products are shipped directly from our third-party partners. The return policy for these items may vary depending on the partner. Please contact our Customer Care Team for details on returns for the following brands and products:

  • Ripple Rug Cat Activity Mat 
  • Armarkat
  • Cat Modern
  • Catastrophic Creations
  • Hauspanther/PrimetimePetz
  • Love and Above Cat Club
  • Mau Pets
  • SquarePaws
  • The Refined Feline
  • Travel Cat
  • Tuft and Paw
  • Vetreska

***To initiate your return request, please head here: jacksongalaxy.com/returns