How can I help you & your cat?

They work best as part of a holistic programme that includes veterinary care, diet and behavioural work. The FAQ recommends trusting your intuition on dosing. They don't replace veterinary care, and the claims haven't been evaluated by the FDA.

No. Flower essences aren't regulated by the FDA, and the products aren't intended to diagnose, treat, cure or prevent disease.

Yes, but apply them in different ways. Use a base Solution in food and water daily, and a complementary Solution on the fur, by mouth up to four times daily, or as a mist around the home. Don't mix them into one application.

They're all-natural, were designed by a veterinarian, and have been helping pets for over 20 years. They don't treat the behaviour itself; they address the emotional or energetic imbalance behind it by “flooding” the animal with the opposite, positive quality. For example, Holly's essence represents love and is used for anger and jealousy. The FAQ states that it is “a very rare animal” that doesn't respond.

Keep them away from sunlight, strong smells and electronics; a cabinet is recommended.

Shake the bottle by tapping it 5–10 times before each dose, and administer it 3–4 times daily. Methods include:

Rubbing drops into your hands and petting the animal.

Adding 3–5 drops to food or water.

Misting rooms, bedding or carriers using the spray top.

Putting a few drops on a favourite toy.

The drops don't need to be swallowed. Don't let the dropper touch the pet. If it does, rinse it in hot water for 30 seconds.

It's a set of three formulas:

Bully Solution: Give it to the aggressor 3–4 times daily.

Peacemaker: Give it to all animals, for example, by adding 3–4 drops to their shared water bowl.

Self-Esteem: Give it to the victim 3–4 times daily.

Most animals benefit from a long-term maintenance dose. To wean them off, reduce the frequency of use: 3–5 drops in the water bowl plus one dose daily. Some animals may need long-term use.

The FAQ describes support for stress associated with physical conditions such as asthma, IBD and arthritis. It also lists behavioural concerns, including urine marking, litter box issues, jealousy, aggression, separation anxiety, excessive vocalisation, fearfulness, grief, introductions to new animals or people, travel stress, training, habit-breaking, performance issues, recovery from illness or surgery, and coping with chronic disease.

Most are made for all animals. Some are specifically formulated for cats or dogs.

The FAQ says no, including with anaesthesia, and includes a supporting quote from Dr. Jean Hofve.

Yes, within the U.S. on orders of $65 or more, with exclusions.

Excluded products include Scratchify, the Wallflower Bundle, Sustainably Yours litter, Litter Genie, Ripple Rug and all apparel. Excluded brands include Armarkat, Catastrophic Creations, Hauspanther, Mau Pets, PetSafe Drinkwell, Refined Feline and Vetreska. Vetreska offers free shipping on orders of $100 or more of its own products.

Address changes can't be made after an order is placed.

No. Shipping is available only within the U.S., including APO/FPO addresses and U.S. territories.

Outdated content: The answer still says they hope to offer international shipping “by later 2024 / early 2025”.

Customers receive an email with tracking details once their order ships. Delivery times vary, and some items ship from other locations.

1. A 2 oz bottle with one glass dropper. A spray top or mister can be added at checkout.

We want you and your feline family to be happy with your purchase! If you're not completely satisfied, we’ve made returning your item(s) easy.

To initiate your return request, please head here: jacksongalaxy.com/returns

Customers must contact the company within 30 days of delivery to request a refund or store credit.

Key conditions:

Return shipping is free.

Restocking fee: $10 for refunds and $5 for store credit.

Exchanges aren't offered, and the original shipping fee isn't refunded.

Items must be shipped back within 15 days of return approval.

Damaged or defective items must be reported within 30 days.

Kicker Toys and Catnip Pods aren't returnable. Opened beds, mats, fountains, harnesses and similar items also can't be returned.

Holistic Solutions have a 60-day return window.

Apparel is non-returnable unless defective.

Bundles must be returned complete.

Third-party partner products follow the respective partner's return policy.