COOKIE POLICY

How we manage cookies on our Website?

We use cookies and similar tools on our Website to improve its performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognize your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyze how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies do we use?

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them). 

Generally, our cookies perform four primary functions:

  • Essential cookies

Some cookies are essential for the operation of our Website. For example, some cookies allow us to identify account holders and ensure they can access their account pages. If an account holder opts to disable these cookies, they may not be able to access their account.

  • Performance cookies

We utilize other cookies to analyze how our visitors use our Website and to monitor Website performance. This allows us to provide a high quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight pages or site services that we think will be of interest to you based on your usage of the website.

  • Functionality cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access our Website.

  • Behaviorally targeted advertising cookies

We and our advertisers use cookies to serve you with advertisements that we believe are relevant to you and your interests. You might see these advertisements on our Website and on other sites that you visit. However, we do not tell our advertisers who you are. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

You can find more information about the individual first-party cookies we use and the purposes for which we use them in the table below:

Name

Purpose

Expiration 

keep_alive

No description

29 days

secure_customer_sig
Shopify sets this cookie to be used in connection with customer login.
1 year

localization

Flickr sets this cookie to to track usage of photo galleries embedded from Flickr.

1 year

cart_currency

Shopify sets this cookie to remember the user’s country of origin and populate the correct transaction currency. 14 days

_cmp_a

No description 1 day

_y

This cookie is associated with Shopify's analytics suite. 1 year

_s 

This cookie is associated with Shopify's analytics suite. 29 minutes

 

 _shopify_y

This cookie is associated with Shopify's analytics suite.

1 year

_shopify_s

This cookie is associated with Shopify's analytics suite.

29 minutes

_orig_referrer

Shopify sets this cookie to be used in connection with shopping cart.

14 days

_landing_page

Shopify installs this cookie to track landing pages.

14 days

_ga

The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.

1 year 1 month 4 days

_ga_*

Google Analytics sets this cookie to store and count page views. 

1 year 1 month 4 days

__cf_bm

This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.

30 minutes

_ttp

TikTok set this cookie to track and improve the performance of advertising campaigns, as well as to personalize the user experience.

1 year 24 days

 YSC

YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.

session

ba-pr-id

No description available

1 year

_gcl_au

Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.

3 months

test_cookie

The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.

15 minutes

_gid

Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.

1 day

_gat_gtag_UA_*

Google Analytics sets this cookie to store a unique user ID.

1 minute

_ga

The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information

1 year 1 month 4 days

_gid 

Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.

1 day

_dc_gtm_UA-49655214-1

No description 

1 minute

IDE

Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.

1 year 24 days

VISITOR_INFO1_LIVE

A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.

5 months 27 days

_gat

This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.

1 minute

_shopify_sa_t

This is a Shopify analytics cookie relating to marketing and referrals.

30 minutes

_shopify_sa_p

This is a Shopify analytics cookie relating to marketing and referrals. 

30 minutes

_tt_enable_cookie

Tiktok set this cookie to collect data about behavior and activities on the website and to measure the effectiveness of the advertising.

1 year 24 days

_ttp

TikTok set this cookie to track and improve the performance of advertising campaigns, as well as to personalize the user experience.

1 year 24 days

_fbp

This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.

3 months

shopify_pay_redirect

Shopify sets this cookie to enable secure online payment and checkout.

1 hour

__attentive_id

No description

1 year 1 month 4 days

_attn_

No description

1 year 1 month 4 days

__attentive_cco

No description

1 year 1 month 4 days

__kla_id

Cookie set to track when someone clicks through a Klaviyo email to a website.

1 year 1 month 4 days

__attentive_dv

No description

1 day

__attentive_pv

No description

30 minutes

__attentive_ss_referrer

No description

30 minutes

discount_code

No description available

session

_shg_session_id

This cookie is used for tracking the individual sessions on the website which helps in creating the statistical data from multiple visits. It also helps in creating the leads for marketing purposes.

30 minutes

_shg_user_id

This cookie is used for collecting visitor behavior on multiple website in order serve them with relevant advertisement. It helps in limiting the repetition of the same advertisement to the visitor

1 year 1 month 4 days

swym-session-id

This cookie is used for separating the users from each other. It expires when the session ends.

30 minutes

swym-pid

No description available

1 year

fsb_previous_pathname

No description available

session

qab_previous_pathname

No description available

session

swym-o_s

No description available

30 minutes

swym-swymRegid

No description available 

1 year

swym-email

No description available

1 year

 

fsb_incurred_fee_products

No description

session
fsb_excluded_products
No description session

fsb_target_products_type

No description session
fsb_total_price_396713
No description

session

swym-cu_ct
No description available

 1 year

swym-instrumentMap

No description available

 1 year

__Secure-YEC

No description

 1 year

CONSENT

YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

 2 years

 

yt-remote-device-id

YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

 never

yt-remote-connected-devices

YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

 never

 key

No description available.

 nver

 

_pay_session

Shopify sets this cookie to enable secure checkout and payment function on the website.

 session

Does anyone else use cookies on our Website?

Advertisers sometimes use their own cookies to provide you with targeted advertising. For example, advertisers may use a profile they have built on sites that you have previously visited to present you with more relevant advertisements during your visit to our websites. We believe that it is useful to our users to see advertisements that are more relevant to their interests. If you would like to learn more, please visit http://www.aboutads.info/choices/.

We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our Website traffic. We may also enable third parties to serve cookies to help to identify fraudulent or non-human traffic on our Website. We may also use third-party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

Can a website user block cookies?

As we’ve explained above, cookies help you to get the most out of our Website. If you do wish to disable our cookies then please follow the instructions in our How to Manage Cookies section. Please remember that if you choose to disable cookies, you may find that certain sections of our Website do not work properly. 

You can opt out of all behaviorally targeted advertising cookies on our Website by going to https://www.google.com/settings/ads. By opting out of this type of cookie, you will stop receiving ads that are targeted specifically to you on these sites; however you will still receive generic advertising.

Do we track whether users open our emails?

Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether, and how many times, our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them, to check that content is being used in accordance with our terms and conditions, and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

Other tracking technologies

We may also use mobile device identifiers and the other technologies identified in Section 6 of our Privacy Policy for the purposes articulated in our Privacy Policy, for example to recognize your device when you use our Service.

How To Manage Cookies

How to disable behaviorally targeted advertising cookies?

If you are concerned about behaviorally targeted advertising cookies (which serve you advertisements based on your use of our Website), users based in the European Union can visit youronlinechoices.eu and users based in the US can visit aboutads.info/choices to opt out of these third-party cookies.

We work with advertising partners to serve advertisements on our Website. One of the services we use to track activity related to our Website, e.g., by placing cookies, is Google Analytics by Google (Google, Inc. a company headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). We may use vendors, including Google, who use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our Website, including Google Analytics for Display Advertising. Google provides tools to manage the collection and use of certain information by Google Analytics at tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings at google.com/settings/ads.

How To Enable And Disable Cookies Using Your Browser?

Most browsers allow you to manage cookie settings. These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ menu of your browser. You may be able to manage other tracking technologies in the same way that you manage cookies using your browser’s preferences.

The links below are provided to help you find the settings for some common browsers.

Manage cookie settings in Chrome and Chrome Android and Chrome iOS

Manage cookie settings in Safari and Safari iOS

Manage cookie settings in Firefox

Manage cookie settings in Internet Explorer

Manage cookie settings in Opera

For all other browsers, please look for a “help” function in your browser or contact the browser provider. 

On your mobile device, you may also have a “Limit Ad Tracking” setting (on iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.

Please note that even if you opt out using the mechanisms above, you may still receive advertisements when using our Website. 

More Information

More detail on how businesses use cookies is available at www.allaboutcookies.org.

If you have any queries regarding this Cookie Policy please email privacy@jacksongalaxy.com

Holistic Solutions

Holistic Solutions Overview

Our all-natural Holistic Solutions were designed by a veterinarian and have been helping pets for over 20 years. Let us help improve your pet's health and wellbeing! 

Jackson Galaxy Solutions are not treating specific behaviors, but rather the emotional or energetic imbalances underlying them. Animals (like humans) can develop not only behavioral, but even physical problems due to the systematic upset caused by mental and emotional trauma. Essences correct a negative emotional state by “flooding” the patient with the opposite, positive quality that is the particular essence of that flower, animal, or other energy. For instance, the essence of the flower Holly is love. We use Holly in our Solutions that treat situations where there is lack of love (i.e. anger, jealousy, rage).

By helping the animal feel happier and more secure, we increase the likelihood that behavioral problems will be correspondingly diminished or eliminated. While no treatment can be guaranteed to work for every single case, it is a very rare animal that does not noticeably respond to Jackson Galaxy Solutions.

Who should use Jackson Galaxy Solutions?

The majority of solutions are formulated to work on all animals, while others are designed for specific species like cats, or dogs.

What issues can Holistic Solutions treat?

Essences can help with the underlying energetic imbalances and stresses of many physical conditions, such as asthma, IBD, and arthritis, but they can also be great for the treatment of behavior problems, such as:

  • Urine marking/spraying and litter box problems
  • Jealousy, aggression, and conflict
  • Separation anxiety
  • Excessive vocalization
  • Fearfulness
  • Acceptance of new animals or people
  • Grief
  • Travel stress and trailering problems
  • Problems with training or habit-breaking
  • Performance issues in show, working, and racing animals (dogs, horses, and cats)
  • Recovery from illness, injury, or surgery
  • Coping with chronic disease

When will I see results?

Results will vary as all animals are different. We have worked with many pets who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. We have also found that for some pets, more support, such as behavior modification, is necessary and without it, the pets do not show long-lasting and positive results. Improvement is usually established within 2-4 weeks.

Please note that consistency is key and using our formulas on a consistent basis will allow for the best healing and balancing outcome.

Anything else I need to know before I start using the Solutions?

Jackson Galaxy Solutions work best when part of a more holistic treatment program, that may include proper veterinary care, diet, behavior modification, and other holistic modalities.

Your intuition about your animal companion and how to dose with essences is important and should be listened to. That’s why we give you suggestions, instead of mandating a specific list of set instructions.

Please note, Solutions are not meant to interfere with or replace the advice or treatment of your veterinarian. Consult your veterinarian before adding any new product to your pet’s care regimen.  These statements have not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease. 

How do I use Solutions?

There are several ways to give solutions to animals. Always shake well before use by tapping the bottom of the bottle against the palm of your hand approximately 5–10 times before administering. This activates the essence formula and should be done immediately prior to administering each dose. Solutions should be administered 3-4 times per day using any of the following methods:

Put a few drops in your hand, rub hands together and pet your animal’s head, body, ears, and/or paws. If animals resists touch, you can simply allow the drops to fall directly on their fur.

Add 3-5 drops to water and food (Remember more drops does not equal better results)  Add new drops when you replace the water in the water bowl.

Use our optional spray top to mist a room, carrier, bedding, car interior, litter box area, stall, trailer, or other specific problem area. Misting the house or apartment is a great way to treat the whole household.  No need to mist the animal directly.  Some animals may not mind being misted however, and this is fine.

Apply a few drops to or mist a favorite toy.

Your animal should think of receiving the Solution as a positive thing – like getting treats or petted! Try not to stress out your friend out while administering the essences, it will only undermine the success of the Solutions.

Please note: Solutions are not like medicines or drugs and need not be swallowed. Once the drops contact the animal, they are doing their job. Do not touch the dropper top, nor allow it to touch your pet's mouth or fur. If the bottle dropper contacts anything outside the bottle, simply rinse the dropper in very hot running water for about 30 seconds before replacing it in the bottle.

How do I store they Solutions & when do they expire?

Store Jackson Galaxy Solutions out of direct sunlight and away from strong odors (cosmetics, medicines, spices) or electromagnetic fields (microwave, refrigerator, stereo). In other words, a cabinet is best. Once opened, if stored properly, formulas are good for up to 3 years. Unopened bottles stored in a cool cupboard will often last longer than 3 years.

My animal is doing better, do I have to keep using Solutions?

We have found that most animals will benefit from long-term administration of a maintenance solution. Once improvement is established you can wean the animal off by gradually decreasing the frequency of administration: adding 3-5 drops to the drinking water whenever you replace the water in the bowl, along with a once-a-day administration of 3-5 drops or sprays will probably be adequate.

Please note, some animals may need to remain on essence treatment long term.

Can I use more than one Solution?

Yes! When looking at Solutions and their descriptions, you may find that more than one Solution applies to your animal companion. This is quite common. We have found that many animals benefit from several Solutions. For instance, your nervous cat may benefit from both Stress Stopper and Safe Space for cats.

You can use multiple Solutions at the same time, but it is important to apply them differently. Our Solutions contain an average of 15-20 essences in them. Mixing them into one application would just be overwhelming for your animal and, honestly, cancel out the singular effect we’ve worked so hard to achieve. The best way to approach this is by splitting out the application methods.

Base Solution

Determine which Solution best meets your animals needs, this will be used for a longer period of time. Add 3-5 drops to your pet's drinking water whenever you replace the water in the bowl, and add 3-5 drops to their wet food every day.

Complementary Solution

Determine which Solutions will support the animal through its current problem. Apply topically or orally up to four times daily. It can also be administered by putting 2-3 dropper-fulls into an 8 oz plant mister and spritzing socially significant areas like beds, condos, sofas, etc. See "How do I use Solutions?” for detailed application instructions.

What ingredients are in the Solutions?

Each bottle of Jackson Galaxy Solutions is comprised of two types of ingredients: physical and energetic. The physical ingredients are: spring water and alcohol, used as a preservative. The energetic ingredients are: Reiki energy and a variety of flower, animal and gem essences. A complete ingredient listing can be found on the page for each product.

Please note: No actual plant, animal or gem matter is used in our formulas, only the energetic blueprint. Our formulas are non-toxic and safe.

Alcohol has been used as a preservative in flower essences since 1920 and we continue to use this trusted method.

Are Solutions FDA approved?

Flower essences are not regulated by the Food & Drug Administration and as such, the statements made on this website have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease and always consult your veterinarian before adding any new product to your pet’s care regimen.

Will it interfere with medications?

No, Jackson Galaxy Solutions will not interfere with any medications, including the anesthesia used for surgery or dental cleaning. Dr. Jean Hofve, leading holistic veterinarian and co-creator of Jackson Galaxy Solutions says, “because essences work on an energetic rather than physical level, they do not interfere with medical treatments like drugs and surgery; or with alternative therapies such as homeopathy, acupuncture, or herbs; or any other therapy that affects the physical body." Please consult with your veterinarian should you have any questions.

How do I use the Ultimate Peacemaker?

Ultimate Peacemaker is a 3-formula set and one of the long-standing best-sellers in the Jackson Galaxy Solutions line. The set consists of: Bully Solution – to reduce dominant tendencies in ‘bully’ animals. Peacemaker – to ease conflicts between animals. Self-Esteem – helps victim animals stand up for themselves.

Do this first: Tap the bottom of the bottle against the palm of your hand (or shoulder, or other surface) approximately 5 – 10 times before administering.

  • Give Bully Solution to the dominant/aggressor animal 3-4 times a day. Apply topically to fur, or put in food.
  • Give Peacemaker to all the animals in the house daily. One way to do this is by dropping 3-4 drops into the community water bowls.
  • Give Self-Esteem to the picked-on or victim animal 3-4 times a day. Apply topically to fur, or put in food.

What comes in my order?

Our formulas are sold in 2 oz bottles. Each comes with one glass dropper. Spray top or mister may be added at checkout.

SHIPPING & RETURNS

HOW CAN I TRACK MY ORDER?

We will send you an email notification with tracking information once your parcel has been dispatched from our warehouse. Actual delivery date may vary and is based on origin, destination, Post Office™ acceptance time, and other conditions.

 * Not all shipping methods are available at the same time during checkout. Some shipping methods might not be available due to carrier restrictions in your area.

Please note, some items ship from other locations and have different delivery times.

DO YOU SHIP INTERNATIONALLY?

At this time, we do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories). We are hoping to offer international shipping by later 2024 / early 2025.

DO YOU OFFER FREE SHIPPING?

We are happy to offer free U.S. Shipping on orders of $75 or more. The following products are not applicable to the Free Shipping offer:

During "Free Shipping" promotions, valid on orders placed online in the U.S. only (including Puerto Rico) and shipped to a single U.S. address.  If you choose another shipping option, additional charges may apply.  No adjustments on previous purchases.  Offer is non-transferable and not valid for cash or cash equivalent. Offer subject to change. Delivery time subject to change.

HOW DO I INITIATE A RETURN?

We want you and your feline family to be happy with your purchase! If you're not completely satisfied, we’ve made returning your item(s) easy.

***To initiate your return request, please head here: jacksongalaxy.com/returns

WHAT IS THE RETURN POLICY?

Contact us within 30 days of delivery to initiate a return for a refund or store credit. Please note the following:

  • FREE Return Shipping: We cover the cost of your return shipping label! Once your return is approved, you can print your prepaid return label right away.
  • Restocking Fee: For refunds, a $10 restocking fee applies. For store credit, the fee is reduced to $5. 
  • Exchanges: We do not offer exchanges at this time.
  • Shipping Fees: The original shipping fee from your order is non-refundable.
  • Return Window: You have 15 days from the time of the approval of your return request to ship the item back to us.

Damaged or Defective Items

If your item arrived damaged, defective, or incorrect, we’ll make it right! Contact us within 30 days of delivery. We may request photos and a few troubleshooting steps.

Return Policy Exceptions

Due to safety concerns, we cannot accept returns on opened items like bedding, toys, or litter-related products. Please review our full list of non-returnable products below:

  • Non-returnable: Kicker Toys and Catnip Pods
  • Non-returnable if opened: Snuffle Mat, Donut Disturb Bed, Convertible Clamshell, Basic Cat Mat, PetPLAY Chill Pads, Kitty Holster Cat Harness, Water Fountains, Mmmeow Mat, Necoichi Bowls, Whisker Box

Jackson Galaxy Solutions

For our holistic solutions, we offer a 60-day return window. Results may vary, so we give ample time for you to see progress. Results will vary as all animals are different. We have worked with many animals who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. Visit our FAQ Page or contact Customer Care for more information.

Apparel

All apparel items are made to order and cannot be returned. If you receive a misprinted, damaged, or defective apparel item, please contact us within 30 days to request a refund or replacement.

Bundles

To qualify for a return on bundled items, all items in the bundle must be returned together. We do not offer partial refunds on bundle items. Claims for damaged, defective, or missing items must be made within 30 days of delivery.

Products from Jackson Galaxy Approved 3rd Party Partners

Some products are shipped directly from our third-party partners. The return policy for these items may vary depending on the partner. Please contact our Customer Care Team for details on returns for the following brands and products:

  • Ripple Rug Cat Activity Mat 
  • Armarkat
  • Cat Modern
  • Catastrophic Creations
  • Hauspanther/PrimetimePetz
  • Love and Above Cat Club
  • Mau Pets
  • SquarePaws
  • The Refined Feline
  • Travel Cat
  • Tuft and Paw
  • Vetreska

***To initiate your return request, please head here: jacksongalaxy.com/returns