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Access to Personal Data
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Do not Sell My Personal Information to Third Party
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Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Holistic Solutions
Holistic Solutions Overview
Our all-natural Holistic Solutions were designed by a veterinarian and have been helping pets for over 20 years. Let us help improve your pet's health and wellbeing!
Jackson Galaxy Solutions are not treating specific behaviors, but rather the emotional or energetic imbalances underlying them. Animals (like humans) can develop not only behavioral, but even physical problems due to the systematic upset caused by mental and emotional trauma. Essences correct a negative emotional state by “flooding” the patient with the opposite, positive quality that is the particular essence of that flower, animal, or other energy. For instance, the essence of the flower Holly is love. We use Holly in our Solutions that treat situations where there is lack of love (i.e. anger, jealousy, rage).
By helping the animal feel happier and more secure, we increase the likelihood that behavioral problems will be correspondingly diminished or eliminated. While no treatment can be guaranteed to work for every single case, it is a very rare animal that does not noticeably respond to Jackson Galaxy Solutions.
Who should use Jackson Galaxy Solutions?
The majority of solutions are formulated to work on all animals, while others are designed for specific species like cats, or dogs.
What issues can Holistic Solutions treat?
Essences can help with the underlying energetic imbalances and stresses of many physical conditions, such as asthma, IBD, and arthritis, but they can also be great for the treatment of behavior problems, such as:
- Urine marking/spraying and litter box problems
- Jealousy, aggression, and conflict
- Separation anxiety
- Excessive vocalization
- Fearfulness
- Acceptance of new animals or people
- Grief
- Travel stress and trailering problems
- Problems with training or habit-breaking
- Performance issues in show, working, and racing animals (dogs, horses, and cats)
- Recovery from illness, injury, or surgery
- Coping with chronic disease
When will I see results?
Results will vary as all animals are different. We have worked with many pets who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. We have also found that for some pets, more support, such as behavior modification, is necessary and without it, the pets do not show long-lasting and positive results. Improvement is usually established within 2-4 weeks.
Please note that consistency is key and using our formulas on a consistent basis will allow for the best healing and balancing outcome.
Anything else I need to know before I start using the Solutions?
Jackson Galaxy Solutions work best when part of a more holistic treatment program, that may include proper veterinary care, diet, behavior modification, and other holistic modalities.
Your intuition about your animal companion and how to dose with essences is important and should be listened to. That’s why we give you suggestions, instead of mandating a specific list of set instructions.
Please note, Solutions are not meant to interfere with or replace the advice or treatment of your veterinarian. Consult your veterinarian before adding any new product to your pet’s care regimen. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
How do I use Solutions?
There are several ways to give solutions to animals. Always shake well before use by tapping the bottom of the bottle against the palm of your hand approximately 5–10 times before administering. This activates the essence formula and should be done immediately prior to administering each dose. Solutions should be administered 3-4 times per day using any of the following methods:
Put a few drops in your hand, rub hands together and pet your animal’s head, body, ears, and/or paws. If animals resists touch, you can simply allow the drops to fall directly on their fur.
Add 3-5 drops to water and food (Remember more drops does not equal better results) Add new drops when you replace the water in the water bowl.
Use our optional spray top to mist a room, carrier, bedding, car interior, litter box area, stall, trailer, or other specific problem area. Misting the house or apartment is a great way to treat the whole household. No need to mist the animal directly. Some animals may not mind being misted however, and this is fine.
Apply a few drops to or mist a favorite toy.
Your animal should think of receiving the Solution as a positive thing – like getting treats or petted! Try not to stress out your friend out while administering the essences, it will only undermine the success of the Solutions.
Please note: Solutions are not like medicines or drugs and need not be swallowed. Once the drops contact the animal, they are doing their job. Do not touch the dropper top, nor allow it to touch your pet's mouth or fur. If the bottle dropper contacts anything outside the bottle, simply rinse the dropper in very hot running water for about 30 seconds before replacing it in the bottle.
How do I store they Solutions & when do they expire?
Store Jackson Galaxy Solutions out of direct sunlight and away from strong odors (cosmetics, medicines, spices) or electromagnetic fields (microwave, refrigerator, stereo). In other words, a cabinet is best. Once opened, if stored properly, formulas are good for up to 3 years. Unopened bottles stored in a cool cupboard will often last longer than 3 years.
My animal is doing better, do I have to keep using Solutions?
We have found that most animals will benefit from long-term administration of a maintenance solution. Once improvement is established you can wean the animal off by gradually decreasing the frequency of administration: adding 3-5 drops to the drinking water whenever you replace the water in the bowl, along with a once-a-day administration of 3-5 drops or sprays will probably be adequate.
Please note, some animals may need to remain on essence treatment long term.
Can I use more than one Solution?
Yes! When looking at Solutions and their descriptions, you may find that more than one Solution applies to your animal companion. This is quite common. We have found that many animals benefit from several Solutions. For instance, your nervous cat may benefit from both Stress Stopper and Safe Space for cats.
You can use multiple Solutions at the same time, but it is important to apply them differently. Our Solutions contain an average of 15-20 essences in them. Mixing them into one application would just be overwhelming for your animal and, honestly, cancel out the singular effect we’ve worked so hard to achieve. The best way to approach this is by splitting out the application methods.
Base Solution
Determine which Solution best meets your animals needs, this will be used for a longer period of time. Add 3-5 drops to your pet's drinking water whenever you replace the water in the bowl, and add 3-5 drops to their wet food every day.
Complementary Solution
Determine which Solutions will support the animal through its current problem. Apply topically or orally up to four times daily. It can also be administered by putting 2-3 dropper-fulls into an 8 oz plant mister and spritzing socially significant areas like beds, condos, sofas, etc. See "How do I use Solutions?” for detailed application instructions.
What ingredients are in the Solutions?
Each bottle of Jackson Galaxy Solutions is comprised of two types of ingredients: physical and energetic. The physical ingredients are: spring water and alcohol, used as a preservative. The energetic ingredients are: Reiki energy and a variety of flower, animal and gem essences. A complete ingredient listing can be found on the page for each product.
Please note: No actual plant, animal or gem matter is used in our formulas, only the energetic blueprint. Our formulas are non-toxic and safe.
Alcohol has been used as a preservative in flower essences since 1920 and we continue to use this trusted method.
Are Solutions FDA approved?
Flower essences are not regulated by the Food & Drug Administration and as such, the statements made on this website have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease and always consult your veterinarian before adding any new product to your pet’s care regimen.
Will it interfere with medications?
No, Jackson Galaxy Solutions will not interfere with any medications, including the anesthesia used for surgery or dental cleaning. Dr. Jean Hofve, leading holistic veterinarian and co-creator of Jackson Galaxy Solutions says, “because essences work on an energetic rather than physical level, they do not interfere with medical treatments like drugs and surgery; or with alternative therapies such as homeopathy, acupuncture, or herbs; or any other therapy that affects the physical body." Please consult with your veterinarian should you have any questions.
How do I use the Ultimate Peacemaker?
Ultimate Peacemaker is a 3-formula set and one of the long-standing best-sellers in the Jackson Galaxy Solutions line. The set consists of: Bully Solution – to reduce dominant tendencies in ‘bully’ animals. Peacemaker – to ease conflicts between animals. Self-Esteem – helps victim animals stand up for themselves.
Do this first: Tap the bottom of the bottle against the palm of your hand (or shoulder, or other surface) approximately 5 – 10 times before administering.
- Give Bully Solution to the dominant/aggressor animal 3-4 times a day. Apply topically to fur, or put in food.
- Give Peacemaker to all the animals in the house daily. One way to do this is by dropping 3-4 drops into the community water bowls.
- Give Self-Esteem to the picked-on or victim animal 3-4 times a day. Apply topically to fur, or put in food.
What comes in my order?
Our formulas are sold in 2 oz bottles. Each comes with one glass dropper. Spray top or mister may be added at checkout.
SHIPPING & RETURNS
HOW CAN I TRACK MY ORDER?
We will send you an email notification with tracking information once your parcel has been dispatched from our warehouse. Actual delivery date may vary and is based on origin, destination, Post Office™ acceptance time, and other conditions.
* Not all shipping methods are available at the same time during checkout. Some shipping methods might not be available due to carrier restrictions in your area.
Please note, some items ship from other locations and have different delivery times.
DO YOU SHIP INTERNATIONALLY?
At this time, we do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories). We are hoping to offer international shipping by later 2024 / early 2025.
DO YOU OFFER FREE SHIPPING?
We are happy to offer free U.S. Shipping on orders of $75 or more. The following products are not applicable to the Free Shipping offer:
- The Bully Cat Bundle
- Cover Your Basics Bundle: Cuddle Up Edition
- The Wallflower Bundle (For Shy Cats!)
- Sustainably Yours Cat Litter
- Litter Genie Plus Ultimate Cat Litter Odor Control Pail
- Ripple Rug Cat Activity Mat ***Please verify all shipping information is correct as address changes cannot be made after an order is placed. Any packages returned due to address errors are automatically refunded without shipping fees.
- All Apparel
- All products by:
- Agile
- Armarkat
- Catastrophic Creations
- Cat Modern
- Hauspanther Furniture, Shelving, and Scratchers
- K & H
- Mau Pets
- PetSafe Drinkwell
- Refined Feline
- Vetreska ( Get free shipping on Vetreska products when you purchase $100+ of Vetreska branded items)
During "Free Shipping" promotions, valid on orders placed online in the U.S. only (including Puerto Rico) and shipped to a single U.S. address. If you choose another shipping option, additional charges may apply. No adjustments on previous purchases. Offer is non-transferable and not valid for cash or cash equivalent. Offer subject to change. Delivery time subject to change.
HOW DO I INITIATE A RETURN?
We want you and your feline family to be happy with your purchase! If you're not completely satisfied, we’ve made returning your item(s) easy.
***To initiate your return request, please head here: jacksongalaxy.com/returns
WHAT IS THE RETURN POLICY?
Contact us within 30 days of delivery to initiate a return for a refund or store credit. Please note the following:
- FREE Return Shipping: We cover the cost of your return shipping label! Once your return is approved, you can print your prepaid return label right away.
- Restocking Fee: For refunds, a $10 restocking fee applies. For store credit, the fee is reduced to $5.
- Exchanges: We do not offer exchanges at this time.
- Shipping Fees: The original shipping fee from your order is non-refundable.
- Return Window: You have 15 days from the time of the approval of your return request to ship the item back to us.
Damaged or Defective Items
If your item arrived damaged, defective, or incorrect, we’ll make it right! Contact us within 30 days of delivery. We may request photos and a few troubleshooting steps.
Return Policy Exceptions
Due to safety concerns, we cannot accept returns on opened items like bedding, toys, or litter-related products. Please review our full list of non-returnable products below:
- Non-returnable: Kicker Toys and Catnip Pods
- Non-returnable if opened: Snuffle Mat, Donut Disturb Bed, Convertible Clamshell, Basic Cat Mat, PetPLAY Chill Pads, Kitty Holster Cat Harness, Water Fountains, Mmmeow Mat, Necoichi Bowls, Whisker Box
Jackson Galaxy Solutions
For our holistic solutions, we offer a 60-day return window. Results may vary, so we give ample time for you to see progress. Results will vary as all animals are different. We have worked with many animals who have responded after the first dose, while others have taken up to 6-8 weeks for the first sign of improvement. Visit our FAQ Page or contact Customer Care for more information.
Apparel
All apparel items are made to order and cannot be returned. If you receive a misprinted, damaged, or defective apparel item, please contact us within 30 days to request a refund or replacement.
Bundles
To qualify for a return on bundled items, all items in the bundle must be returned together. We do not offer partial refunds on bundle items. Claims for damaged, defective, or missing items must be made within 30 days of delivery.
Products from Jackson Galaxy Approved 3rd Party Partners
Some products are shipped directly from our third-party partners. The return policy for these items may vary depending on the partner. Please contact our Customer Care Team for details on returns for the following brands and products:
- Ripple Rug Cat Activity Mat
- Armarkat
- Cat Modern
- Catastrophic Creations
- Hauspanther/PrimetimePetz
- Love and Above Cat Club
- Mau Pets
- SquarePaws
- The Refined Feline
- Travel Cat
- Tuft and Paw
- Vetreska
***To initiate your return request, please head here: jacksongalaxy.com/returns